TQM implementation: a case of a mining company in Ghana ...
Oct 19, 2012· – The purpose of this paper is to ascertain the level at which total quality management (TQM) practices have been implemented in a mining company in Ghana., – The study was undertaken over a six month period and the questionnaire was administered to a sample of 60 employees. The topics for the questions were on senior management commitment to quality, total quality training, customer ...